14th Privacy Policy – Personal Data Protection for Malaysian Players

1Introduction & Scope of 14th's Privacy Policy

14th values the trust placed in us by every Malaysian member who chooses to use our platform. This Privacy Policy transparently and comprehensively explains how 14th collects, uses, stores, protects, and — under certain circumstances — discloses your personal data when you use our platform, including our website, mobile application (where available), and any related services provided by 14th.

This policy applies to all individuals who interact with the 14th — whether as a general visitor who has not yet registered, an active registered member, or a former member who has closed their account. By continuing to use the platform 14th, you confirm that you have read, understood, and agreed to how we handle your personal data as described in this document.

14th is committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the processing of personal data in the context of commercial activities in this country. All our practices are designed to meet or exceed the requirements set out under the PDPA.

2Personal Data Collected by 14th

14th only collects data that is strictly necessary to provide the services you request and to ensure a safe gaming experience that complies with Malaysian legal requirements. Below are the categories of data we may collect:

A. Account Registration Information

• Full name (as shown on your Malaysian identity document)
• An active Malaysian phone number
• A valid email address
• Date of birth (for age verification, 18+ only)
• Passwords stored in an irreversible hashed format

B. Financial & Transaction Information

• Payment method details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• Records of deposits and withdrawals on the platform 14th
• Betting history and gameplay activity (for security and compliance purposes)
• Malaysian bank account details for withdrawal purposes (where applicable)

C. Technical & Usage Information

• The IP address of the device used to access the platform 14th
• Device type, operating system and web browser
• Cookie and session data within the platform
• Activity logs and access timestamps for security purposes

3How Your Data Is Used by 14th

14th uses collected personal data solely for the purposes stated below — and nothing beyond that:

• Account Management: Creating and managing your member account, including the login process, identity verification, and protecting your account from unauthorised access.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, and other Malaysian payment methods; as well as withdrawals to your registered bank account or e-wallet.
• Provision of Gaming Services: Grants access to all games on the platform 14th, including slots, live casino, table games, and Sports Betting.
• Service Communications: Sending important notifications regarding your account, transactions, policy updates, and security information via email or SMS.
• Security Enforcement: Detecting and preventing fraud, money laundering, duplicate accounts, and any activity that violates our Terms & Conditions 14th.
• Platform Improvements: Analysing aggregated usage patterns (without identifying individuals) to improve platform features, speed, and user experience 14th.
• Legal Compliance: To fulfil the reporting and documentation obligations required under applicable Malaysian law.

We process your data only where a valid legal basis exists — whether because it is necessary to perform a contract with you, to fulfil a legal obligation, or based on legitimate interests 14th that does not infringe on your privacy rights, or based on your explicit consent.

4Data Sharing & Disclosure

14th does not sell, rent, or permit any third party to access your personal data for their own marketing purposes. This is our absolute, unwavering commitment. However, there are limited circumstances under which we may need to share your data — and this occurs only in the following situations:

• Contracted Service Providers: Third-party companies that assist us in operating the platform — such as payment processors (Touch 'n Go, GrabPay, DuitNow), server infrastructure providers and identity verification services. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Malaysian Legal Requirements: If 14th required by court order, directive from Malaysian authorities, or applicable law to disclose certain information. In such circumstances, we will disclose only the minimum information necessary and will notify you if the law permits us to do so.
• Rights & Security Protection: If we have strong grounds to believe that disclosure is necessary to prevent fraud, money laundering, or to protect the safety of other members on the platform 14th.

5Data Security & Protection Measures

14th invests seriously in cybersecurity infrastructure to ensure your personal data is protected at all times. The key security measures we employ include:

• Transmission Encryption: All data transmitted between your browser and our servers 14th encrypted using TLS 1.3 protocol with a 256-bit SSL certificate — ensuring no third party can read or alter data in transit.
• Storage Encryption: Sensitive data stored in the database 14th encrypted using the strongest available encryption algorithms, including AES-256 for data at rest.
• Two-Factor Authentication (2FA): 2FA is available to all members 14th as an additional security layer to protect accounts from unauthorised access, even if your password is compromised.
• Regular Security Audits: Platform 14th undergoes regular penetration testing and independent security audits to identify and patch any vulnerabilities before they can be exploited.
• Real-Time Threat Monitoring: Automated monitoring system 14th operates 24 hours a day to detect unusual activity, unauthorised access attempts, and other security threats with immediate response.

While we make every effort to protect your data, no system in the digital world can guarantee 100% security against all threats. We encourage you to take precautions as well — use a strong and unique password, do not share your login credentials, and contact 14th if you notice any suspicious activity on your account.

6Cookies, Tracking Technologies & Your Choices

Platform 14th uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use are as follows:

• Session Cookies (Required): Required to maintain your login session while using the platform 14th. Without these cookies, you would need to log in again every time you navigate to a new page.
• Preference Cookies: Stores your personal settings such as preferred language, display theme and game preferences, so you don't have to reconfigure them each time you log in 14th.
• Analytics Cookies: Enabling us to understand, in aggregate, how members interact with the platform — pages frequently visited, time spent, and navigation patterns — for the purpose of platform improvement.
• Security Cookies: Helps us detect suspicious activity, unauthorised login attempts, and potential fraud to keep your account protected.

You can manage your cookie settings through your web browser at any time. Please note, however, that blocking or deleting essential cookies may affect certain features within the platform. 14th and your overall gaming experience. For more details on managing cookies in popular browsers, please refer to the respective browser's support documentation.

7Your Rights as a 14th Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Privacy Policy 14th, you have the following rights in relation to your personal data:

All requests relating to data rights must be submitted in writing to [email protected] with the email subject "Personal Data Rights Request". 14th is committed to responding to and processing all requests within 14 working days of receipt. For requests involving large volumes of data or complex queries, we will notify you within 7 business days with an estimated resolution time.

8Data Retention Period

14th retains your personal data only for as long as necessary for the purposes stated in this policy, or as required under Malaysian law. Our general data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active on the platform 14th.
• Closed Account Data: Basic account information is retained for 7 years after account closure, in compliance with Malaysian legal requirements relating to financial records and taxation.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the requirements of the Companies Act and Malaysian tax legislation.
• Security & Activity Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Cookie Data: Session cookies expire when you close your browser; preference cookies are stored for 12 months or until you clear cookies in your browser.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised from our systems 14th uses secure deletion procedures to ensure data cannot be recovered.

9Changes to This Privacy Policy

14th may update or amend this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or updates to applicable Malaysian law. We are committed to being transparent about any changes we make.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending email notifications to all registered members 14th at least 14 days before the changes take effect.
• Displaying prominent notices within the platform 14th regarding such changes.

Continued use of the platform 14th after changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data via [email protected] before the effective date.

10Contact Us – 14th Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 14th manage your personal data, you may reach our team through the following channels:

• Privacy Officer Email: [email protected] (subject: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 within the platform 14th
• Target Response Time: Within 48 hours for general enquiries; 14 working days for formal data rights requests

If you are not satisfied with our response after following our internal complaints procedure 14th, you have the right to lodge a formal complaint with the Personal Data Protection Commissioner of Malaysia through the official channels designated by the Ministry of Communications and Digital.